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Support

Support for Omnibase​

Do you need assistance with using Omnibase or do you have other questions?

Support by phone and email during office hours:

  • Phone: 015 215 8188
  • For general questions, you can contact us at: info@geodelta.com.
    • Information about courses, refresher courses on new functionalities, and other general information.
  • For support questions, you can contact us at: support@geodelta.com.
    • Reporting bugs, questions about how Omnibase works, etc.

 

Updates and maintenance​

Updates and maintenance are carried out centrally in the cloud:

  • Updates within Omnibase are implemented automatically; you do not need to take any action.
  • We send all users an email at least 1 week in advance with details about the update and when it will be carried out.
  • The update window is normally always on a Monday between 16:00 and 18:00 CET.
    • During this time window, there may be a short interruption in the availability of Omnibase.
  • Users always work with the most up-to-date version of Omnibase.